Returns & Refunds

In accordance with EU Consumer Rights Directive (2011/83/EU) and Slovenian consumer protection regulations, customers in the European Union have the right to withdraw from their purchase contract within 14 calendar days from the date physical goods are received.

Due to the nature of dietary supplements and food products, items must be returned in their original, unopened, and sealed condition. Pursuant to Article 16(e) of Directive 2011/83/EU, the right of withdrawal ceases to apply once the protective induction or tamper-evident seal is broken or tampered with.

To initiate a return, contact our customer service department via email at [email protected] with your order confirmation number and statement of withdrawal.

Returns must be shipped to our facility:
AK4 BO, poslovno svetovanje, d.o.o.
Celjska cesta 39A
3212 Vojnik
Slovenia

Upon receipt and verification of the returned goods, refunds are credited back to the original method of payment within 5 to 7 business days. You will receive an automated email confirmation once the refund transaction is completed.

If your shipment arrives damaged in transit or exhibits any manufacturing imperfection, notify us within 48 hours of delivery with photographic documentation. We will provide an immediate replacement or full refund at no extra cost.